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Terms & Conditions

Private Circle will process all orders within five working days of receipt of order (not including weekends and holidays). Private Circle hopes that you will be completely satisfied with your order.

Post

All items are sent by the Poste Italiane standard mail service, Private Circle keeps the certificate of posting on dispatch of the item – if you wish to use a superior service (domestic and international signed for, next day delivery etc..), please contact us via email for this to be arranged. Damage / Loss / Delay occurred during the transport is beyond Private Circle’s responsibility. Additional charges for customs clearance must be paid by the recipient. We have no control over these charges and cannot predict what they may be.

Delivery Time For Italy

ITALY If service by Post Office is used: According to the post office, it normally takes one or two working days within Italy. Please get back to us if you have not received in fifteen days from posting. Until then, there is nothing Private Circle can do. 
If service by other carrier (UPS or DHL) is used: According to the carrier, all claims are subject to the following submission (not notification) deadlines: Damage – 14 days from the date of despatch. Loss – 28 days from the date of despatch. (Any claim received after these deadlines cannot be accepted.) Until then, there is nothing we can do.

Delivery Time For All Other Destinations

If service by Post Office is used: According to the post office, it normally takes seven working days to reach destinations outside EU, five working days to EU. Please get back to us if you have not received in twenty days (EU) or twenty five days (rest of the World) from posting. Until then, there is nothing we can do. If service by other carrier (DHL, FEDEX or UPS) is used: According to the carrier, all claims are subject to the following submission (not notification) deadlines: Damage – 14 days from the date of despatch. Loss – 28 days from the date of despatch. (Any claim received after these deadlines cannot be accepted. Until then, there is nothing we can do.

Prices

Prices are as stated on the website and are subject to change at any time without notice.

Availability

Private Circle will do everything in his power to ensure that the website does not have any problems and that the goods displayed are available. However it cannot guarantee any goods on the site are in stock or available.

Returns

Private Circle hopes all customers are happy with their purchases. If the product(s) Private Circle delivers are not what you ordered or are defective, please let us know within seven days of receipt of goods and we will provide a refund or replacement. If you do wish to return an item you may do so within fourteen days of receiving the item where upon we will be happy to issue a full refund (minus initial postage costs and PayPal fee) or exchange the item for another size / colour. Items should be returned in their original condition and reach our address within thirty days (from EU) or sixty days (from over sea) from the original order. Return postage must be paid by customer. Items are your responsibility until they reach us.

Cassette Wallets

Cassette Wallet is handmade by designer herself. Private Circle invites customers to consider these object not a product but an art object with no specific function.

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